Frequently Asked Questions
Find answers to common questions about our dental services, insurance, scheduling, privacy, and more.
General Dentistry
What dental services do you offer?
We offer a comprehensive range of dental services including preventive care (cleanings, exams, X-rays), restorative dentistry (fillings, crowns, bridges), cosmetic dentistry (whitening, veneers), root canals, extractions, and emergency dental care. Visit our Services page for a complete list.
How often should I visit the dentist?
The American Dental Association recommends visiting your dentist at least once every six months for a routine checkup and cleaning. However, some patients with certain conditions may need more frequent visits. Dr. Lee will recommend a schedule based on your individual oral health needs.
What should I do if I have a dental emergency?
If you experience a dental emergency such as a knocked-out tooth, severe toothache, broken tooth, or lost filling, please call our office immediately at (209) 239-2990. We make every effort to see emergency patients the same day. If it is after hours and you cannot reach our office, please go to the nearest emergency room.
Do you treat children?
We focus on adult general, cosmetic, and restorative dentistry. For pediatric dental care, we are happy to refer you to trusted pediatric dentists in the Manteca area who specialize in treating children.
What is a Good Faith Estimate?
Under the No Surprises Act, you have the right to receive a Good Faith Estimate of expected charges before receiving scheduled dental services. This estimate includes the cost of the service and any reasonably expected related costs. If your final bill exceeds the estimate by $400 or more, you have the right to dispute the charges. Learn more about the No Surprises Act.
Insurance & Payment
What dental insurance plans do you accept?
We accept most major dental insurance plans including Delta Dental, Cigna, Aetna, MetLife, Guardian, United Healthcare, Blue Cross Blue Shield, and many more. We also accept Denti-Cal. Please call our office at (209) 239-2990 to verify your specific plan coverage, as insurance networks change periodically.
What if I don't have dental insurance?
We welcome patients without dental insurance. We offer competitive self-pay rates and accept multiple payment methods including cash, credit cards, and personal checks. We are also happy to provide a Good Faith Estimate before any treatment so you know the expected costs upfront.
What payment methods do you accept?
We accept cash, personal checks, Visa, Mastercard, American Express, and Discover. For larger treatment plans, we can discuss payment arrangements. Please speak with our front office team about available options.
Do you offer payment plans?
Yes, for qualifying patients and larger treatment plans, we can discuss payment arrangement options. Please contact our office for more information about payment plans that may be available for your treatment needs.
Scheduling & Appointments
How do I schedule an appointment?
You can schedule an appointment in several ways: call us at (209) 239-2990, use our online scheduling form, or visit us in person at 715 N Main St, Manteca, CA 95336. Our front office team will confirm your appointment and help you with any questions.
What are your office hours?
Our office hours are Monday through Thursday from 8:00 AM to 4:30 PM. We are closed Friday through Sunday. For dental emergencies outside of business hours, please call our office for instructions.
What is your cancellation policy?
We kindly request at least 24 hours notice for cancellations or rescheduling. This allows us to offer the appointment time to another patient in need. Repeated no-shows or late cancellations may result in scheduling restrictions. To cancel or reschedule, please call (209) 239-2990.
What should I bring to my first appointment?
Please bring: a valid photo ID, your dental insurance card, a completed new patient registration form (available on our Patient Forms page), a list of current medications, and any relevant dental records or X-rays from your previous dentist. Arriving 15 minutes early will allow time for paperwork.
HIPAA & Privacy
How is my personal information protected?
We are fully HIPAA compliant and protect your health information through comprehensive administrative, physical, and technical safeguards. All online forms are processed through HIPAA-compliant services with Business Associate Agreements in place. Our website uses SSL/TLS encryption and Cloudflare security. For full details, see our HIPAA Notice of Privacy Practices.
Can I access my dental records?
Yes, under HIPAA you have the right to inspect and obtain a copy of your dental and billing records. To request access, please submit your request in writing to our Privacy Officer. We must respond within 30 days. A reasonable fee may apply for copies. See our Patient Privacy Rights page for more information.
Do you share my information with third parties?
We do not sell your personal information. We may share your health information as permitted by HIPAA for treatment, payment, and healthcare operations. All third-party vendors who handle your information are bound by Business Associate Agreements requiring them to protect your data. For complete details, see our HIPAA Notice of Privacy Practices.
How do I file a privacy complaint?
If you believe your privacy rights have been violated, you may file a complaint with our office or with the U.S. Department of Health and Human Services, Office for Civil Rights. We will not retaliate against you for filing a complaint. Contact our office at (209) 239-2990 or email [email protected].
We Are Here to Help
Can't find the answer you're looking for? Our friendly team is happy to assist you.